Security Guards Profile

* Updated on 21 March 2011

Our patrolling guards are now easily identifiable through their vests. Each guard is assigned a number from G1-G9, which is clearly displayed on the back of their security vest. Residents providing feedback on our guards must be able to identify them through these assigned numbers

SCAM ALERT

SUAC has received a complaint from a resident that a guard in a blue uniform knocked on her door and asked for payment of security fees. Please be advised that this is NOT a SUAC guard. All security fees are payable to your street reps ONLY and an official SUAC receipt must be issued. Should you encounter a similar situation, please keep the fraudster waiting and call the SUAC Hotline immediately.

SUAC HOTLINES : 012-230-9314, 012-230-9262

FINANCIALS & BEYOND (statement of a/c’s, monthly budget, capex & donations)

Dear Residents,

As promised and in the spirit of transparency, SUAC is pleased to present our first financials ending December 31^st, 2010. As you can see, we achieved a participation rate of 62% or 388 members out a total of 625 residents. This provided us with sufficient revenue to operate with a small number of guards and provided us with a surplus of RM5790.15. It must also be noted that the surplus includes the excess donations of RM550 generously contributed by Committee Members and residents alike for our first Residents gathering which was held on 19 December 2010.

Also, enclosed is our budget for 2011. The budget provides for revenue of RM16,360 based on an estimate of 409 participating residents or 65% and expenses, based on 9 guards, of RM15,620. This will leave SUAC with a monthly budget surplus of RM740.

As you can see, our monthly budget surplus doesn’t allow us to make any investments in our security. SUAC has received a large number of suggestions / complaints / feedback on our capital expenditure plans. In light of this, SUAC has decided to revise our capex plans. After all, SUAC is a committee of the residents, for the residents. We hear you loud and clear. After 3 long nights of meetings, we came to the conclusion that we must reduce our capital expenditures without sacrificing the effectiveness of our plan. As such, we have concluded that:

1) We will only build 2 guard houses instead of 3. The third guard house at JSP 5/5 (off phase 1) will not be built due to the lack of power supply availability and the radiation threat that it would pose due to its proximity to the TM switch box. We will attempt to close this entrance permanently although this will pose challenges of its own. Please be advised that such construction will only begin after the necessary approvals are received.

2) SUAC will reduce the number of CCTV’s installed corresponding to the reduced number of guard houses.

3) SUAC will proceed with the installation of 2 manual boom gates.

4) The purchase of walkie talkies will be paid for by the surplus of December’s collection.

As such, our revised capital expenditures are as follows:

 

CCTV’s	RM 3,950
BOOM GATES	RM 4,000
GUARD HOUSES	RM 13,000
SIGNAGES	RM 800
WALKIE TALKIE	PAID FOR FROM 2010 SURPLUS
TOTAL	RM 21,750

As you can see, we have cut our expenditures by approximately 40%. SUAC wishes to thank you for your feedback. On the touchy subject of donations, SUAC is appealing to your generosity for the building and installation of the said items. While many residents and committee members have been very generous with their contribution of RM100, other residents are unable to afford the extra contribution. SUAC understands that while some residents are in a position to contribute while others are not. Also, some of our residents being tenants have voiced their objection to such additional contributions.

To better understand our rationale for the said capital expenditure; let us share our new approach to security. Each guard will have a designated area assigned to him. He will be responsible for all activity in his sector and will be required to check on each vehicle without a valid car sticker. It is therefore imperative that each and every resident complies with our car sticker policy. The walkie talkies will be used to enhance communication amongst our guards, given the sectoral system. Some of our residents have questioned the need to build new guard houses. After many hours of debate, it was concluded that new guard houses are a necessity which will be used as a charging station and guards will now use these as their rest spots to enable them to monitor our entry points even while on break. We may also implement a ‘valid car sticker entry only’ entrance at the 5/12 entrance to cut down on the number of open entry points. The boom gates will allow us to shut down the exits in case of emergency and finally the CCTV’s will serve as a strong deterrent, as an additional layer of security and as an aid for the police in their investigations. In order to implement our system, the capital expenditure is a necessity. Your street reps will be requesting for a donation and SUAC is appealing to your generosity. It is a contribution toward the betterment of our community. SUAC wishes to thank each and every one of you for your generosity, understanding and continuous support.

Finally, A Very Happy Lunar New Year to our Chinese Residents.

SUAC CAPEX UPDATE

SUAC has received many inquiries/ complaints/ suggestions with regards to our capital expenditures. While we will be distributing a circular on this matter shortly, we would like to provide a brief update on the matter. It is indeed very heartening to see the passion in our residents on these matters. SUAC has taken all suggestions / complaints into account and has revised its capex plans. After all, SUAC is a committee of the residents, for the residents. We hear you loud and clear. After 3 long nights of meetings, we came to the conclusion that we must reduce our capital expenditures without sacrificing the effectiveness of our plan. As such, we have concluded that:

1) We will only build 2 guard houses instead of 3. The third guard house at JSP 5/5 (off phase 1) will not be built due to the lack of power supply availability and its proximity to the TM Box. We will attempt to close this entrance permanently although this will pose challenges of its own.

2) SUAC will reduce the number of CCTV’s installed corresponding to the reduced number of guard houses.

3) SUAC will proceed with the installation of 2 manual boom gates.

4) The purchase of walkie talkies will be paid for by the surplus of December’s collection.

As such, our revised capital expenditures are as follows:

CCTV	RM3950
BOOM GATES	RM4000
GUARD HOUSES	RM13000
SIGNAGES	RM800
TOTAL	RM21750

As you can see, we have cut our expenditures by approximately 40%. SUAC wishes to thank you for your feedback. On the touchy of donations, SUAC is appealing to your generosity for the building and installation of the said items. While many residents and committee members have been very generous with their contribution of RM100, other residents are unable to afford the extra contribution. SUAC understands that while some residents are in a position to contribute while others may not. Also, some our residents being tenants have voiced their objection to such additional contributions. Your contribution goes toward making Seri Utama safe. Look out for our next circular in the next couple of days. Thank you!

CIRCULAR 1/2011: THE GOOD, THE BAD & THE UGLY

Dear Residents,

A Happy New Year to all of our residents. Unfortunately, it wasn’t such a happy time for SUAC and some of our residents. The very same bunch of thugs hit three of our homes on January 4^th. CCTV footage showed us that the same vehicles were being used over and over again. This time, a light coloured (possibly white) Toyota Harrier, with 3 men were seen breaking into one of the 3 homes. The targeted homes either did not have an alarm system installed or had one that was not functioning. It was indeed an ugly day.

In light of our vulnerability, SUAC has decided to expedite the implementation of key security initiatives. We will require your full cooperation if we are to succeed. In an emergency meeting, SUAC has decided on the following:

1) The introduction of car stickers for all residents of Seri Utama (Phases 2, 3 & 4) and also for parents of students attending kindergartens in our community.

2) The registration of SUAC as a Residents’ Association.

3) The closure of entrances located at JSP 5/5 (off phase 1) and JSP 5/12 (off JSP 5/1) from the hours of 11am to 5pm and 11pm to 5am.

4) Subject to cooperation from residents of phase 4, the deployment of sentry guards at all 3 of our entrances for the hours that these are opened. SUAC must advise residents that should the participants of phase 4 cease to contribute towards the costs of such at any given time; the sentry guard initiative will cease to exist without prior notice.

5) The construction of new guard houses and boom gates.

6) The deployment of CCTV cameras at strategic locations.

7) An increase in the staffing levels of guards to provide for greater frequency of patrolling during the Chinese New Year period.

8) The exchange of phone numbers amongst immediate neighbours. Street reps will be providing your immediate neighbours with your contact number for use in cases of emergency. Should you decide that you do not wish to share your contact details with your neighbour, please opt out by advising your street rep. (contacts attached).

To succeed in the implementation of such, we need your assistance. SUAC is working hard on behalf of you, the residents. Many residents (over 200) are still reluctant to pay a mere RM40 a month for the good of our community. It is truly obscene. Our residents must afford us their full cooperation. SUAC kindly requests that residents pay their January – March dues shortly, purchase the said car stickers along with providing details of their vehicles, provide their consent for implementation of the initiatives above and submit to spot checks by our guards for vehicles without such stickers. Finally, SUAC is appealing for donations for the construction of our new guard houses, boom gates and CCTV’s. Your generosity is greatly appreciated.

24 HOUR EMERGENCY HOTLINES

Please be advised that SUAC now has two new emergency hotlines. These numbers are a direct link to our patrolling guards. Paying residents are free to call our 24 hour hotlines in case of any emergency or where you require a guard’s assistance.

SUAC EMERGENCY HOTLINES	~ 012-230-9314
	~ 012-230-9262

 
Neal Ramchandani
Secretary, SUAC

SERI UTAMA ON NEWS

Thanks to The Star and Sinar for covering our Police & Resident Event on 19 Dec 2010.

News published by The Star on 24 December 2010

 

News published by Sinar

Note: Correction for the article in Sinar newspaper. Neal Ramachandani is Secretary of SUAC instead of Chairman as reported. (Setiausaha, Neal Ramachandani .....)

SUAC SECURITY UPDATE

It makes my blood boil to know that the very same burglars have hit Seri Utama again. A light colored Toyota Harrier, possibly white, was caught on CCTV. Three homes were hit during the hours of 1:00pm and 4:30 pm on Jan 4th, 2011.....all 3 homes did not have functioning alarms. 

These incidences highlight the need to implement our full fledged plan, as detailed at our residents’ meeting and in our last circular, as soon as feasible. With all our plans in place, the implementation of such requires the cooperation of our residents. SUAC is not some obscure body that is acting on its own behalf; it is indeed your committee, a committee that represents the interests of each and every resident. SUAC is pleading to all residents to contribute in the following ways:

1. Car stickers will be ready shortly. All residents must purchase these stickers and provide plate numbers for each sticker purchased. Cars without stickers roaming our streets will be stopped for questioning.
2. Subject to co-operation from phase 4 residents, the deployment of sentry guards will be carried out as soon as feasible. Once the sentry guards are in place, all cars without stickers will be subject to a security check (i.e. recording of home address and vehicle no by our sentry guards). Visitors will be required to register prior to entry. Your cooperation is needed in this matter.
3. Road closures as detailed in our plan will be implemented once the boom gates are erected. The inconvenience that some of you may face is a small price to pay for our security. We require your cooperation.
4. While SUAC worries about funding each day, we can only ask our non-paying residents to stop living off the charity of their neighbors. Without adequate funding, we are all doomed.