After having met your street reps for the first time, many of you have brought forward you concerns and complaints. We’ve compiled a list of most frequently asked questions / concerns / complaints and provided you with answers that hopefully address such. We would like you to know that ~ WE HEAR YOU. Should you wish to discuss any issue further, do contact your street rep or SUAC Secretary, Neal @ 012-673-9035
Q: Why don’t we have guards manning the entry / exit points?
A: We understand the need for having guards at entry / exit points to serve as a deterrent, however, a lack of funding doesn’t allow us to have guards posted at those points. We are hopeful that more residents will participate in our new scheme so as to allow us to increase our staffing levels.
Q: Why did SUAC reduce the fees to RM40 if there is a lack of funds?
A: SUAC is attempting to make it more affordable and hopes for a greater participation by our residents. With a greater number of residents participating, not only can we have better security but we can also build a more cohesive community.
Q: Why are the guards the same people from before and are they trustworthy?
A: These guards have been hand-picked by SUAC. They operate under a strict Operating Procedure with zero tolerance for non-compliance. These guards are briefed almost daily and are required to record all incidences. Residents should also show some compassion on this issue. Their duties are strenuous. They are human beings too. Rest assured, we are trying very hard to change their mindset from thinking of this as just another job to one where they are held responsible for our security and their conduct.
Q: What can the guards do when confronted with dangerous situations? Are they equipped?
A: The guards are equipped with stainless steel batons for self defence. They have also been advised to contact the local police patrol car directly in case of emergency.
Q: Besides participating in the new scheme, how else can I help?
A: Each resident can refer to the safety tips mentioned in our blog. In addition, be a good neighbour – look out for suspicious activity and call the guards immediately.
Q: How do we know that this new system is effective and workable?
A: There are no guarantees in life. SUAC, as mentioned in our first circular, is employing a 3 prong approach. The guards are only one component. The police are ready and willing to assist us, however, we must first help ourselves. We, the residents, must take a pro-active approach in ensuring the safety of our community. SUAC is a strictly voluntary group of like-minded individuals who are dedicating their time and effort in a bid to secure our community.
Q: What are the main impediments to securing our neighbourhood?
A: Funding is always an issue. We also encounter objections to our plans even if the plans are for the benefit of all. The objections usually stem from the inconvenience that residents face as a result of the implementation of such plans. SUAC is working with the police on these matters.
Q: Why should I pay when my neighbour doesn’t pay and yet gets the same service?
A: SUAC has implemented a no-pay no-service policy. Once the gate tags are ready and installed, guards will only pay attention to houses with the ‘GUARDED’ tag. Non-paying residents will NOT have access to our guards under any circumstance.
Q: How many guards are on patrol at any given time and how do they patrol?
A: Effective December 7th, we will have 3 guards on each shift, for a total of 6. The guards are on a variable patrol system so that burglars will not be able to determine a safe time to carry out their despicable acts.
Q: I am renting in Seri Utama, do I need to pay?
A: Burglars don’t differentiate between owner occupied homes and tenant occupied homes. Give our guards the opportunity to safe guard your home and your family.
Q: How can I be a part of SUAC?
A: We would love for you to be a part of SUAC. We are always looking for volunteers. Be part of our team, be the voice for the residents on your street. Just call any of our members to find out more.
Q: Why don’t we have guards manning the entry / exit points?
A: We understand the need for having guards at entry / exit points to serve as a deterrent, however, a lack of funding doesn’t allow us to have guards posted at those points. We are hopeful that more residents will participate in our new scheme so as to allow us to increase our staffing levels.
Q: Why did SUAC reduce the fees to RM40 if there is a lack of funds?
A: SUAC is attempting to make it more affordable and hopes for a greater participation by our residents. With a greater number of residents participating, not only can we have better security but we can also build a more cohesive community.
Q: Why are the guards the same people from before and are they trustworthy?
A: These guards have been hand-picked by SUAC. They operate under a strict Operating Procedure with zero tolerance for non-compliance. These guards are briefed almost daily and are required to record all incidences. Residents should also show some compassion on this issue. Their duties are strenuous. They are human beings too. Rest assured, we are trying very hard to change their mindset from thinking of this as just another job to one where they are held responsible for our security and their conduct.
Q: What can the guards do when confronted with dangerous situations? Are they equipped?
A: The guards are equipped with stainless steel batons for self defence. They have also been advised to contact the local police patrol car directly in case of emergency.
Q: Besides participating in the new scheme, how else can I help?
A: Each resident can refer to the safety tips mentioned in our blog. In addition, be a good neighbour – look out for suspicious activity and call the guards immediately.
Q: How do we know that this new system is effective and workable?
A: There are no guarantees in life. SUAC, as mentioned in our first circular, is employing a 3 prong approach. The guards are only one component. The police are ready and willing to assist us, however, we must first help ourselves. We, the residents, must take a pro-active approach in ensuring the safety of our community. SUAC is a strictly voluntary group of like-minded individuals who are dedicating their time and effort in a bid to secure our community.
Q: What are the main impediments to securing our neighbourhood?
A: Funding is always an issue. We also encounter objections to our plans even if the plans are for the benefit of all. The objections usually stem from the inconvenience that residents face as a result of the implementation of such plans. SUAC is working with the police on these matters.
Q: Why should I pay when my neighbour doesn’t pay and yet gets the same service?
A: SUAC has implemented a no-pay no-service policy. Once the gate tags are ready and installed, guards will only pay attention to houses with the ‘GUARDED’ tag. Non-paying residents will NOT have access to our guards under any circumstance.
Q: How many guards are on patrol at any given time and how do they patrol?
A: Effective December 7th, we will have 3 guards on each shift, for a total of 6. The guards are on a variable patrol system so that burglars will not be able to determine a safe time to carry out their despicable acts.
Q: I am renting in Seri Utama, do I need to pay?
A: Burglars don’t differentiate between owner occupied homes and tenant occupied homes. Give our guards the opportunity to safe guard your home and your family.
Q: How can I be a part of SUAC?
A: We would love for you to be a part of SUAC. We are always looking for volunteers. Be part of our team, be the voice for the residents on your street. Just call any of our members to find out more.
no pay no service policy sounds selfish but i think it is the only way we can proceed! I am fully for it!
ReplyDeletehopefully one day we can afford to install outdoor surveillance cameras all over the area.
ReplyDeletebut for now, you may want to consider putting up dummy cameras & even dummy security guards with their full uniforms :)
Thanks for your comments. Also, thanks for supporting the no-pay no-service policy. You're right, it's the only way to proceed. It's been a complaint heard for over 5 years. It may seem selfish but it's fair. Thanks for the suggestion on dummy guards and cameras. We will consider it although I am of the opinion that we should spend our residents money wisely and actually install the real thing as soon as feasible. Thanks again for your comments. See you at our residents meeting on December 19th 5pm. Regards.
ReplyDeletesuggestion from corner house owner :-
ReplyDeletewhy not we make the "gate post" for the back lane like bandar utama or taman sea housing area?